Insurers are too slow to respond to SME losses, leaving them vulnerable to going bust – and the industry has made little progress since the Financial Conduct Authority’s similar finding two years ago, according to one firm.

The claims service given by insurers to SMEs is lagging behind what the companies expect, a recent survey by MGA and loss recovery specialists Lorega found. At the top of the list of gripes from SMEs were that both interim and final claims amounts were not agreed promptly, which the MGA’s MD said could lead to companies being pushed out of business.

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